Privacy Policy
Effective Date: 03/01/2025
At Ozanda Cleaning Services Brisbane, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard the data we collect from users of our website www.ozandagroup.com.au (the “Site”). By using our Site, you agree to the terms of this Privacy Policy.
1. Information We Collect
When you visit our website, we may collect the following types of information:
- Personal Identification Information: This includes details such as your name, email address, phone number, or any other information you provide when filling out contact forms or interacting with our live chat system (Tawk.to).
- Non-Personal Identification Information: This includes details such as your browser type, IP address, and other technical information collected through cookies or similar technologies.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries, provide customer support, and improve our services.
- To send you important updates, promotions, or information related to our services, if you’ve opted in to receive such communications.
- To monitor and improve the functionality of our website and services.
- To protect our site from spam, fraud, and security threats via Google reCAPTCHA.
3. Third-Party Services
We may use third-party services that collect or process data to enhance your experience on our website. These include:
- Google reCAPTCHA: We use Google reCAPTCHA to protect our site from spam and abuse. Google may collect and process information about your interaction with the reCAPTCHA service, which may include your IP address and other data.
- Tawk.to: Our live chat service is powered by Tawk.to. When you interact with our live chat, Tawk.to may collect information such as your name, email, and messages. This information helps us provide timely assistance and improve our services.
- WordPress Plugins: We use various WordPress plugins to improve website functionality and user experience. These plugins may collect non-personal data to improve site performance.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies (e.g., web beacons) to track activity on our Site. These technologies allow us to:
- Improve the functionality and performance of our website.
- Analyze trends, track users’ movement around the site, and gather demographic information.
- Personalize user experience.
You can manage your cookie preferences through your browser settings.
5. Data Security
We take reasonable steps to protect the personal information you share with us from unauthorized access, disclosure, alteration, and destruction. However, no data transmission over the internet can be guaranteed to be 100% secure, and we cannot ensure the security of any information you transmit to us through our website.
6. Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties, except in the following cases:
- With trusted service providers that assist in operating our website or conducting our business (such as Tawk.to or Google reCAPTCHA).
- When required by law, regulation, or legal process to protect the rights, property, and safety of Ozanda Cleaning Services Brisbane or others.
7. Your Rights and Choices
You have the right to:
- Access and update your personal information.
- Request that we delete your personal information, subject to certain legal obligations.
- Opt out of receiving marketing communications from us at any time by clicking the unsubscribe link in our emails.
To exercise any of these rights, please contact us using the details below.
8. Links to Other Websites
Our website may contain links to external websites that are not operated by us. We are not responsible for the content, privacy practices, or security of these third-party sites. Please review their privacy policies before providing any personal information.
9. Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we become aware that we have collected personal data from a child under 13, we will take steps to remove such information from our records.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the updated “Effective Date.” Please review this page periodically for any changes.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Ozanda Cleaning Services Brisbane
Phone: 1300 133 211
Email: [email protected]
Address: 16/70 Flanders St, Salisbury QLD 4107, Australia