Terms and Conditions

Effective Date: 03/01/2025

Welcome to Ozanda Cleaning Services Brisbane. By accessing or using our website www.ozandagroup.com.au (the “Site”), you agree to comply with and be bound by the following terms and conditions (the “Terms”). These Terms govern your use of the Site and the services provided by Ozanda Cleaning Services Brisbane. Please read them carefully.

1. Acceptance of Terms

By using our Site or services, you acknowledge that you have read, understood, and agree to be bound by these Terms and any additional terms or policies incorporated by reference. If you do not agree to these Terms, please do not use the Site.

2. Services Provided

Ozanda Cleaning Services Brisbane provides residential and commercial cleaning services throughout Brisbane. By using our Site, you may request information, quotes, or book cleaning services offered by our company.

3. Use of the Site

You agree to use the Site only for lawful purposes and in accordance with these Terms. You agree not to:

• Violate any applicable local, state, or international law or regulation.
• Use the Site to transmit or post any unlawful, defamatory, abusive, obscene, or harmful material.
• Engage in any activity that could damage, disable, or overburden the Site, or interfere with other users’ ability to use the Site.

4. User Account

To access certain features of the Site, you may be required to create an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

You agree to notify us immediately of any unauthorized use of your account. We are not responsible for any loss or damage resulting from your failure to comply with this requirement.

5. Booking and Payment

When booking our cleaning services through the Site, you agree to provide accurate, current, and complete information. You may be required to provide payment details for the services you request.

We reserve the right to refuse or cancel orders or services if the information provided is inaccurate or if we suspect any fraudulent activity.

All payments for services are due as specified in your booking or agreement with us. Payments for services may be processed through third-party payment processors, and you agree to comply with the terms and conditions of those services.

6. Pricing and Payment

All prices for cleaning services are provided on the Site and are subject to change. We reserve the right to modify our pricing at any time. The final price for your booking will be confirmed at the time of booking and may include additional charges for special requests or services.

7. Cancellations and Refunds

If you wish to cancel a service booking, please contact us as soon as possible. Our cancellation and refund policy is as follows:

• Cancellations: If you cancel at least 24 hours before your scheduled service, you may be entitled to a full refund. Cancellations made within 24 hours may incur a cancellation fee.
• Refunds: Refunds will be processed according to the terms of our cancellation policy. Refunds may take up to 7 business days to be processed.

8. Limitation of Liability

To the fullest extent permitted by law, Ozanda Cleaning Services Brisbane and its affiliates will not be liable for any direct, indirect, incidental, special, consequential, or punitive damages resulting from:

• The use or inability to use the Site or services.
• Any errors, omissions, or interruptions in the Site.
• Any personal injury, property damage, or loss resulting from the use of our cleaning services.

We do not guarantee that the Site will be error-free, and we are not responsible for any interruptions or issues related to third-party services or websites linked from our Site.

9. Indemnification

You agree to indemnify, defend, and hold harmless Ozanda Cleaning Services Brisbane, its employees, agents, affiliates, and third-party service providers from and against any claims, liabilities, damages, or expenses (including legal fees) arising out of your use of the Site or services, or any breach of these Terms.

10. Intellectual Property

All content on the Site, including but not limited to text, images, logos, and design, is the property of Ozanda Cleaning Services Brisbane or its licensors and is protected by intellectual property laws. You may not use, reproduce, or distribute any content from the Site without our prior written consent.

11. Privacy Policy

Your use of our Site is also governed by our Privacy Policy which explains how we collect, use, and protect your personal information.

12. Third-Party Links

Our Site may contain links to third-party websites. These links are provided for your convenience, and we do not control or endorse the content of these external websites. We are not responsible for any damages or losses resulting from your use of third-party sites.

13. Governing Law

These Terms will be governed by and construed in accordance with the laws of Queensland, Australia. Any disputes arising under or in connection with these Terms will be subject to the exclusive jurisdiction of the courts of Queensland, Australia.

14. Changes to Terms and Conditions

We reserve the right to modify or update these Terms at any time. Any changes will be posted on this page with the updated “Effective Date.” You are encouraged to review these Terms periodically to stay informed about any updates.

15. Contact Information

If you have any questions about these Terms or need assistance, please contact us:

Ozanda Cleaning Services Brisbane
Phone: 1300 133 211
Email: [email protected]
Address: 16/70 Flanders St, Salisbury QLD 4107, Australia